Keeping Everyone Safe This Christmas 


We have fully risk assessed this event and put the following measures in place to help keep us all safe:  


Please arrive on time but no more than 5mins before your booked slot. You will be greeted by our elf guides and the start of the show involves an ‘Elf and Safety’ briefing. Your guide will then lead you on the route along with one of our Covid Officers. 

The show is a promenade piece that takes place either outdoors (Jack Frost) or inside (Finding Father Christmas). When we do go inside the space is for our use only and there will be good ventilation. The entrance and exit are via different doors, allowing for a one way system.  


Please make sure you keep at least 1m away from any audience members or staff who are not in your household or official support bubble. We have limited the audience capacity of the event in order to ensure social distancing. 


Please let us know in advance if you have mobility issues before booking tickets. We can arrange accessible entrance based on the groups within each audiences, there will be no accessible entrance without prior booking. 


Please bring face coverings. Even when we are outdoors our crew will all be wearing face coverings and if you feel safer wearing yours we encourage you to do so. We do ask that face coverings are worn when inside at all times, this is mandatory for anyone over 12yrs. 


Please do not attend the event if you are exhibiting any of the following symptoms or you have been in contact with someone who has symptoms:

• ·         A new continuous cough

• ·         A high temperature

• ·         A loss of, or change in, your normal sense of taste or smell (anosmia)